Oh are proud to support NHS staff from Cambridge University Hospitals Trust and Royal Papworth Hospital. To show our support to hard working colleagues we have adjusted our logo to incorporate the NHS Rainbow.

Where to get help

Get support anytime anywhere; j
ust call: 0800 783 2808


Visit our website here: www.healthassuredeap.co.uk

Free service for CUH staff; just log in to the portal using:
Username: CUHEAP Password: Cambridge1

Free, confidential support is available for staff and immediate family from Health Assured 24 hours a day, 7 days week. Health Assured is there to help support you with personal or professional problems that could be affecting your home life or work life, health and general wellbeing. Their helpline is available 24/7, 365 days a year free of charge to you.


The service is free of charge for staff by calling: 0800 783 2808

Free confidential service with unlimited use (lines open 24 hours 7 days a week including bank holidays).

Online portal

You can also contact Health Assured via their online services: www.healthassuredeap.co.uk

Log in to the portal using: Username: CUHEAP Password: Cambridge1


The service is completely independent and your calls will always be treated in the strictest confidence.

You can call about anything that is troubling you whether it is personal difficulties, for example relationships, financial issues, family matters, stress, loss or bereavement or work- related issues such as stress management.

All calls are confidential between the caller and their counsellor or advisor. Exceptions can occur only if there is serious risk of harm to the caller or others. In such circumstances the counsellor will always seek guidance before breaching confidentiality.

Partners and dependents (living in the same household aged 16 to 24 and in full time education) can access the helpline. There is also an app ‘Health e-Hub app’ available from your app store free of charge.

Further information is available online www.healthassuredeap.com.

Support for managers

Managers can get free confidential support and guidance on a range of topics including:

  • Team member stress management
  • Conflict resolution
  • Communicating change
  • Performance and appraisals
  • Post-trauma support
  • Effectively signposting to the EAP service

Free 24 hour confidential helpline 0800 783 2808

Online services available on www.healthassuredeap.com  

Help is only a click away.

We understand that when in distress the information available needs to be accessible to you, whenever you require it. The Health Assured online services including the health and wellbeing portal and Health e-Hub app features a range of tools available 24/7 including:

  • Interactive health assessment
  • Fitness and lifestyle advice
  • Personal coaching tools
  • Self-help programmes
  • Work life information
  • Mini health checks
  • Home life support
  • Health calendar

You can access the online portal services by visiting: www.healthassuredeap.com. The app is available on both Apple and android devices.

Please find attached information on how to download the app and your unique code needed to sign-up below:

MHA140194  Download instructions for downloading the app here

Download the Health Assured leaflet.

Download the Health Assured poster here.


Here is a guide especially made by us to help concerned line managers, colleagues and individuals alike so they can identify where to find help next:

There are many sources of support available for staff who need help.  If you are unsure what service may be more suitable for your situation, please see the guide above which helps you decide what to do next based on the possible sources of support available.
Here are the sources of support currently available to you:

Immediate support

Contact NHS 111

You can call NHS 111 if you or someone you know needs urgent care, but it’s not life threatening. For example:

  • if you have an existing mental health problem and your symptoms get worse
  • if you experience a mental health problem for the first time
  • if someone has self-harmed but it does not appear to be life threatening, or they’re talking about wanting to self-harm
  • if a person shows signs of possible dementia
  • if a person is experiencing domestic violence or physical, sexual or emotional abuse

Please note choose option 2 only when prompted for Mental Health service.

Book an emergency GP appointment

You can also contact your GP surgery and ask for an emergency appointment.

In a crisis, you should be offered an appointment with the first available doctor.

For more information, see GP appointments and bookings. Find your local GP by visiting: https://www.nhs.uk/Service-Search/GP/LocationSearch/4


Visit A&E or call 999

A mental health emergency should be taken as seriously as a medical emergency.

Examples of mental health emergencies include thinking you’re at risk of taking your own life or seriously harming yourself and needing immediate medical attention.

Call 999 if you or someone you know experiences an acute life-threatening medical or mental health emergency.

You can go to A&E directly if you need immediate help and are worried about your safety. You may be close to acting on suicidal thoughts or have seriously harmed yourself.

Occupational health

Your manager can refer you or you can self-refer to our occupational health service, where we can help treat any physical health issues that are effecting your work. We know how not feeling your best can have a detrimental effect on your mental health and wellbeing. At oh Occupational Health and Wellbeing you will receive support and guidance from specialized: OH advisers, Nurses, doctors, consultants and psychiatrists.

Download, complete and email the relevant form below to our helpline: ohschelp@addenbrookes.nhs.uk  and we will get back to you as soon as possible.

Staff Mental Health Service (SMHS)

The service is for all CUH staff (clinical and non-clinical) experiencing moderate to severe mental health symptoms that are impacting significantly on their functioning. The multi-disciplinary team offers rapid access to psychiatric assessment and advice. Following your assessment, you may be offered one, or a combination, of the following:

  • ongoing psychiatric review
  • brief mental health interventions delivered by our clinical nurse specialist team
  • evidence based psychological interventions delivered by clinical psychologists
  • OH advice and support
  • signposting or referral to other services who can provide more appropriate support

You can be referred to SMHS via the CUH Occupational Health Team (Tel: 01223 216767) or via your GP. Most appointments are offered remotely via video call.

Please be aware that the SMHS is NOT an emergency mental health service. For urgent mental health concerns please contact the First Response Service (available 24/7) by calling 111 and selecting option 2.

People requiring standalone psychological therapy for mild to moderate common mental health problems (e.g., depression, anxiety, OCD, single event trauma) should self-refer to their local Improving Access of Psychological Therapies Team. You can search for your local service via: https://beta.nhs.uk/find-a-psychological-therapies-service/

Please follow the link for more detailed information about our service https://www.cpft.nhs.uk/smhs

The Psychological Wellbeing Service especially for CUH and RPH staff


Both CUH and RPH staff can receive Cognitive Behavioural Therapy for anxiety (including panic and post-traumatic stress), depression, stress, obsessive compulsive disorder and low self-esteem.

Options include personal therapy (face-to-face, telephone or through instant messaging), computerised CBT, guided self-help and telephone support.

This is a free NHS service for staff aged 17 years and older run by the Psychological Wellbeing Service. There is no upper age limit and the service is based at oh Occupational Health and Wellbeing one day a week.

To refer please complete the CUH/RPH self-referral form and email it directly to cpftpws.spa@nhs.net


National NHS support service

OurNHSPeople in collaboration with volunteers from charities including Hospice UK, the Samaritans and Shout, has launched a telephone and online support and advice service for healthcare staff during the coronavirus pandemic: www.people.nhs.uk

The phone line will be open between 7am and 11pm every day, while the text service will be available around the clock.

The phone number is 0300 131 7000 or staff can text FRONTLINE to 85258.

Support and assistance for doctors

There is a range of support on wellbeing and mental health for doctors, dentists and surgeons from Doctors for Doctors.

Find out more now by visiting the CUH staff portal section on Doctors for Doctors.

Practitioner Health www.cuhstaffportal.co.uk/healthandwellbeing/employee-support-and-assistance-2/practitioner-health/



The Psychological Wellbeing Service (Cambridgeshire and Peterborough)


The Psychological Wellbeing Service also offer Cognitive Behavioural Therapy for anxiety (including panic and post-traumatic stress), depression, stress, obsessive compulsive disorder and low self-esteem for anyone who lives in Cambridgeshire or Peterborough.

Options include personal therapy (face-to-face, telephone or through instant messaging), computerised CBT, guided self-help and telephone support.

This is a free NHS service for persons aged 17 years and older. There is no upper age limit with sites across the county.

Please discuss a referral with your GP, or self-refer directly at: www.cpft.nhs.uk or telephone: 0300 300 0055.

Further details can be found on this Poster.

In response to the current Corona virus outbreak the following has been put in place to support CUH staff:

The Sanctuary

It is important that staff who are able to do so, have an area away from very busy operational work where they can drop in to relax and recharge, as well as have access to hot drinks and food.

The Frank Lee Centre has closed all leisure and fitness facilities until further notice, however the shower and changing facilities remain open for ALL staff without charge.

The Hexagon Room has been re-purposed as a drop-in staff sanctuary, for staff.

Find out more by visiting the CUH Staff portal: www.cuhstaffportal.co.uk

Support for leaders and managers

A library of links to resources to help leaders and managers during the pandemic is available at www.cuhstaffportal.co.uk/workforce-2-support-for-leaders/


MIND have a lot of useful information and give great support for mental wellbeing. MIND suggest Five Ways to Wellbeing that should be followed to improve your mental health wellbeing


  • Connect – stay connected to family and friends it improves health and wellbeing
  • Keep active – even low level exercise can make you feel better
  • Take notice – take time to notice the world around you, what is good, beautiful e.g. scenery
  • Keep learning – try something new, join a group
  • Give – do something nice for someone else it will make you feel better e.g. volunteer 
Mind In Cambridge.

For guidance on talking to your GP about your mental health click here.

Website: http://www.mindincambs.org.uk
Email: enquiries@mindincambs.org.uk
Telephone: 01223 311320

Schwartz Rounds

Schwartz Rounds is also available for CUH staff. It is a confidential, multidisciplinary, forum where staff can discuss emotional and social dilemmas that arise in caring for patients which meets the second Thursday, 1-2pm every month at the Clifford Albutt Theatre. This initiative is being led by Dr Alasdair Coles, Clinical Lead; Dr Annabel Price, Facilitator; Revd Dr Derek Fraser, Facilitator and Coordinator.

‘It’s not just you’

Winner of 2013 National Positive Practice in Mental health award for mental well-being of staff. A friendly CUH group for staff with mental health issues or staff with family/friends with mental health issues that meet monthly. The group discusses coping strategies, lifestyle changes, sources of help; other topics related to mental health and occasionally have expert speakers on varying topics. With line manager’s agreement, staff can attend in working time.

For more information, please contact: monica.jacot@addenbrookes.nhs.uk

Rehab 4 addiction is a free drug and alcohol support service for young people aged between 18 and 26.

This is a free service, that helps assist people suffering from a range of addictions and mental health problems.

Rehab 4 Addiction offers free telephone assistance and also maintains useful resources and guides on its website.

Helpline: +44 345 222 3508, 24 hours a day

Website: http://www.rehab4addiction.co.uk

Cambridge University Hospitals
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